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Satisfaction Guaranteed

Satisfaction Guaranteed

If for some reason you are not happy with your purchase, please return the item in the same condition within 30 calendar days from the date you received it along with your receipt and original packaging. The shipping & insurance cost will be the responsibility of the client. Please email us at aloha@jantetsutaniart.com with your shipping information and confirmation that you have insured the artwork. Once the item is received and everything is in good order we will send you a confirmation email and your refund will then be initiated. Your credit will be applied to your credit card or by the original means of payment within 7 days.

Commissioned custom artwork is non-refundable. We have never had a client receive an item damaged, but if by chance you have received artwork damaged due to shipping, please contact us within 24 hours along with photos of the damage so that we may initiate the insurance claim with the shipping company. If you have any questions, please feel free to contact us at aloha@jantetsutaniart.com.

SHIPPING RETURNS/EXCHANGES

Shipping costs are non-refundable. The buyer will be responsible for shipping costs to return an item. It is recommended to use a trackable shipping company for items that are over $75 to ensure that we have received your time. Please contact us at aloha@jantetsutaniart.com for the address to ship your item.


EXCHANGES

Clients are free to exchange items within 30 days of purchase or if item was damaged upon receipt.

If you have any questions please see our FAQs or contact us at aloha@jantetsutaniart.com or 808-398-5266. Thank you!